Delivery & Returns Policy

Elite Energy Solutions provides quality LED lighting and has warranties on each product. However, if you have any concerns, please contact us.

Delivery

[su_accordion] [su_spoiler title=”Delivery Period” style=”fancy”] You will receive a confirmation email of your order as soon as we receive it. All orders are shipped normally within 24 hours  after your funds are credited to our bank account. If you have not received your delivery within 3 to 5 working days after the goods have been despatched, it could be due to postal system failure. If this happens to you, please email our customer service team at sales@eliteenergysoluutions.co.nz

Note: Your order may have been split into multiple parcels, this means your parcels may arrive at different times. [/su_spoiler] [su_spoiler title=”Shipping” style=”fancy”] All NZ Mainland goods are sent via fastway or NZ post [/su_spoiler]

Returns & Exchanges

We are committed to complying with all obligations under consumer law. If you change your mind about your purchase, please read our our policy below.

[su_spoiler title=”Returns & Exchanges Policy” style=”fancy”]

Any rights you have under this policy in relation to your product are additional to any rights you may have under consumer laws.

We reserve the right to refuse a refund or exchange for a Change of Mind request if it does not comply with these conditions the goods are found damaged or not in their original condition.

For online purchases made as a ‘Guest’ customer, we are only able to arrange an exchange by creating an ‘Online Account’. Unless we are instructed otherwise, we will create an ‘Online Account’ for all ‘Guest’ customer exchanges. Alternatively, we can arrange a refund via the original payment method, so that another ‘Guest’ purchase can be placed independently.

If you have any queries or require any assistance concerning this policy, please contact us

[/su_spoiler] [su_spoiler title=”Change of mind” style=”fancy”]

If you change your mind on an item purchased online, you can receive a full refund. Online purchases must be returned in original condition, with proof of purchase, within 30 days of the purchase date.

You can either return the item to us by post. We do not cover the cost of delivery for change-of-mind returns. Return postage must be paid for by the returnee.

We will provide a refund on online order in the same form as your original payment. We will notify you by email once we have processed your refund.[/su_spoiler] [su_spoiler title=”Damaged or faulty items” style=”fancy”]

If you have received a damaged or faulty item please contact us to discuss your available options. [/su_spoiler] [su_spoiler title=”Return an item by post” style=”fancy”]

To return an item by post, make sure you include the reason for requesting a refund or exchange. For exchanges, please also specify the details of the replacement items. Do not include your credit card details on this form or in any correspondence.

To protect your return from damage during delivery, please use strong external packaging. Please send your item to:

Online Returns
Elite Energy Solutions Limited
11 Carpentras Way
Taupo

For all returns that relate to a change of mind, postage must be paid for by the returnee and will not be refunded. We also recommend you obtain proof of postage to track your return. We will notify you by email when we have exchanged your returned items or processed your refund.

Please note: If you have created an online account, your order details can be found in the ‘My Orders’ section of My Account.[/su_spoiler]